Returns and Claims
Our policies on returns and claims
- Replacement or Refund: If you receive a product that is defective, we will arrange for a replacement or provide a full refund at no additional cost to you.
- Quality Assurance: All claims are treated with priority to maintain the high standards of service you expect from us.
- Prompt Correction: In the event of shipping errors resulting in incorrect items being delivered, we will correct the mistake swiftly and efficiently.
- No Additional Cost: We will cover all costs associated with the return and replacement of the incorrect items.
- Notification Period: All claims must be made within 7 days of receiving your order to ensure timely resolution.
- Product Condition: Items must be returned in their original, unused condition, with all packaging, labels, and protective materials intact.
How do I initiate a return or claim?
- Send an Email: To initiate the return or claim process, please send an email to info@plusautomotive.com.
- Provide Essential Details:
1- Subject Line: Include your order or invoice number in the subject line for easy reference.
2- Issue Description: Clearly and thoroughly describe the problem or defect you've encountered in the body of the email.
- Attach Visual Evidence: Include clear photographs or videos illustrating the defect, damage, or error.
- Supporting Materials: Attach images of the packaging, product labels, and any relevant serial numbers or barcodes.
- Assessment: Our team will promptly assess the information provided to determine the appropriate course of action.
- Guidance: We will guide you through the next steps and may contact you for additional information if necessary.
- Follow-Up: We commit to keeping you informed throughout the process to ensure transparency and satisfaction.
Who covers the cost of return shipping?
- Cost Coverage: Plus Automotive Solutions and Parts Ltd. will cover all return shipping costs for defective products or errors attributable to our company.
- Shipping Arrangements: We will provide a prepaid shipping label or coordinate the collection of the items from your location.
- Buyer Responsibility: For returns of non-defective items or products ordered in error, the return shipping costs may be the responsibility of the buyer.
- Approval Required: Such returns are subject to approval on a case-by-case basis and must adhere to our return conditions.
- Restocking Fee: A restocking fee may apply, depending on the circumstances and condition of the returned items.